Returns & Refunds

Shop with confidence. Wear with pleasure.

At BACCONE, we believe great style should come with peace of mind.

Every piece is thoughtfully designed and carefully prepared. But if something isn't quite right, we're here to help.

We offer a 30-day return policy, giving you the confidence to shop at your own pace.

For customers covered by the European Union's statutory right of withdrawal, additional legal protections apply.

Our 30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To qualify for a return under our voluntary policy:

• Items must be unworn, unused and in their original condition. Trying on an item to check the fit is, of course, perfectly fine.

• Items must be free from damage and signs of wear.

• Original tags, where provided, must remain attached.

• Items should preferably be returned in their original packaging.

• Proof of purchase or your order number is required.

Your statutory consumer rights remain unaffected.

How to Make a Return

Simple. Personal. Hassle-free.

1. Get in touch. Email us at info@baccone.store with your order number and return request.

2. Receive return instructions. Our team will review your request and provide the necessary details.

3. Send your item back. Carefully package your BACCONE piece and return it to the address provided.

4. Receive your refund. Once your return has been received and inspected, we'll process your refund in accordance with the applicable conditions.

Return address:

BACCONE – Fulfillment Center
Adlerstraße 32
45307 Essen
Germany

Please contact us before sending a voluntary return so we can identify and process your request efficiently.

No prior approval is required to exercise a statutory right of withdrawal.

Return Shipping Costs

For voluntary returns due to a change of mind, sizing preferences or personal choice, return shipping costs are the responsibility of the customer.

If an item arrives damaged, defective or incorrect, BACCONE will cover the necessary return shipping costs in accordance with applicable consumer protection laws.

Please contact us before returning an item in these circumstances so we can assist you.

Damaged, Defective or Incorrect Items

Quality is never an afterthought.

Please inspect your order when it arrives.

If your item is damaged, defective or different from what you ordered, contact us at info@baccone.store.

Where possible, include your order number and a photograph of the item.

We'll review your request and help arrange an appropriate solution.

Your statutory warranty and consumer rights remain fully protected.

Exceptions to Our Voluntary Return Policy

Certain items may be excluded from our voluntary 30-day return policy, including:

• Individually personalised products, such as items customised with a name, personal logo or bespoke design.

• Items that have been worn beyond a normal fitting, washed or damaged after delivery.

• Gift cards, except where statutory return or withdrawal rights apply.

Our regular BACCONE collections are not automatically excluded from returns simply because they are produced after an order is placed.

Any applicable statutory withdrawal and consumer rights remain unaffected.

Exchanges

A different size? Another favourite?

If you'd prefer a different size or design, simply get in touch.

We'll be happy to help you find the right solution.

In most cases, the easiest option is to return your original item and place a new order for your preferred BACCONE piece.

European Union – 14-Day Right of Withdrawal

If you are a consumer whose purchase is covered by the statutory EU right of withdrawal, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.

If your order is delivered in several separate shipments, the withdrawal period generally begins when the final item is received.

To exercise your right of withdrawal, you must inform us of your decision through a clear statement.

Withdrawal contact:

BACCONE
Email: info@baccone.store

You may notify us by email or use the optional withdrawal form provided below.

To meet the withdrawal deadline, it is sufficient to send your withdrawal notification before the 14-day period expires.

Effects of Withdrawal

If you withdraw from your purchase in accordance with the applicable statutory provisions, we will reimburse all payments received from you, including the cost of our least expensive standard delivery option.

Additional costs resulting from your choice of a more expensive delivery method will not be refunded.

We will make the reimbursement without undue delay and no later than 14 days after receiving your withdrawal notification.

We may withhold reimbursement until we have received the returned goods or you have provided evidence of having sent them back, whichever occurs first.

Refunds will be made using the same payment method as your original purchase unless expressly agreed otherwise. No fees will be charged for the reimbursement.

You must send the goods back no later than 14 days after notifying us of your withdrawal.

You are responsible for the direct cost of returning the goods unless we have expressly agreed otherwise.

You are only liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Any legally recognised exceptions to the right of withdrawal, including certain clearly personalised products, remain applicable.

Optional Withdrawal Form

If you wish to withdraw from your purchase, you may use the following form. Its use is optional.

To: BACCONE – info@baccone.store

I hereby give notice that I withdraw from my contract of sale for the following goods:

Product(s): ____________________

Order number: ____________________

Ordered on: ____________________

Received on: ____________________

Customer name: ____________________

Customer address: ____________________

Date: ____________________

Refunds

For voluntary returns under our 30-day policy, we'll notify you once your returned items have been received and inspected.

Approved refunds are generally processed within 10 business days and issued to your original payment method.

Depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.

For statutory withdrawals, the legal reimbursement deadlines outlined above apply.

If you have any questions about your refund, please contact us at info@baccone.store.

We're always happy to help.

Good taste. Good decisions.

Thank you for being part of the BACCONE Society.

For those who know.

BACCONE — Italian Food Culture You Can Wear.